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Conflict Communications Training
Correctional/Sworn Officers
High Risk/Conflict Management Specialists
Human Resources
Law Enforcement Officers
Legal
Social Services/Schools
Conflict Communication training is available in six different areas.
Law Enforcement Officers
A significant
part of an officer's job is to tell potentially violent, often mentally
unstable and emotionally disturbed people, 'no.' Officers routinely find themselves
in conflict situations.
Conflict Communications offers a wide spectrum of
training for officers, who must remain calm and
rational in the face of extreme emotion, verbal abuse
and the threat of immediate physical danger.
Correctional/Sworn officers
Unlike law enforcement officers, as
sworn and correctional officers, everyone you deal
with is a 'bad guy.' Sworn officers
are under duty to act, so when everyone else backs away, your job is to go forward. Parole,
probation officers and civil deputies often find
themselves alone and when telling dangerous people
'no.' They need the skills we impart.
Human Resources
Office politics, employee 'churn' (not just turn over, but work
slow down, passive aggressiveness and malicious compliance), hostile
work environment suits, litigation and rampage shooters ...
Conflict Communications can help you minimize
these issues and improve your company's safety, productivity
and bottom-line.
Legal
As attorneys, you routinely deal with the
aftermath of violence. But do you understand the conflict
dynamics that lead to physical violence? Do you know about the
perceptual changes that occur during physical violence? Are you
aware of the subtle differences that can take simple battery
and turn it into an immediate threat of death or grave bodily
injury?
Social Services/Schools
Services to special needs can put providers between a rock and a hard
place. What the individual wants is often at odds
with what the organization can provide, or the speed services
can be rendered. These
problems are exacerbated by mental illness,
socio-economic/ ethnic differences and age. While it
is not the job of service providers to handle physical conflicts, staff is
often outside the range of
immediate help when situations develop.
High Risk/Conflict Management Professionals
Conflict and the threat of violence are constant specters
over certain jobs. Hospital security, nurses, community health,
forensic nurses working with former inmates, paramedics,
personnel supervising youthful offenders, event security,
bouncers, bodyguards, process servers, code
enforcement officials, bartenders, bounty hunters and even
missionaries:
There are many professions that put people in conflict situations with violent people. These professions
face special problems, such as being unarmed,
outnumbered and use of force restrictions. That's why you need
our training.
Conflict Communications was
developed
for police
and correctional officers. But, it was the trainees who pointed out
how useful the information was in other aspects of life. So the
CC concepts
were expanded to other occupations and situations.
Rory Miller and Marc MacYoung have been very
successful at talking down violent, sometimes
psychotic, people.
They honed their communication skills because the options were
'de-escalate
or bleed.'
These circumstances gave Miller and MacYoung a
different view of de-escalation training. They know first hand conflict situations are
emotional, stressful and scary. And there is always the
potential cost of failure. These realities ensure most
de-escalation and conflict management attempts fail.
The pair's proven abilities as 'Thug Whisperers' isn’t
magic. It is a learnable, teachable skill. Because this program is based on live-fire experience, we don't
just tell you how important it is to de-escalate yourself first, we show you how to
do it.
The
conflict strategies and insight Miller and MacYoung developed for physically violent people also
worked with employees, managers, co-workers, spouses and
teenagers. Early students pointed out the system, intended to help
law
enforcement officers, had immediate value and application for everybody.
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Conflict cannot survive
without your participation.
-- Wayne Dyer |
? Conflict Communications 2011 |
Home
Conflict Communications Summary
Bios
Books/DVDs
Contact Us
Difference: Why Choose Us?:
Essays
Active Listening: A Useful Skill
Active Listening: Tactical Talk
Conflict: 21st Century Taboo
Conflict: Seeing Scripts
De-escalation
Good Script Gone Bad
Groomed to Lose
Monkey Trap: Stay Rational
The Road to Conflict
Social and Asocial Violence
History and Development
Links
Services
Expert Witness
Testimonials
Training Topics
Hosting A Lecture/seminar
Seminar Schedule
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