High Risk Professions/Conflict Management Specialists
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Classes:
Conflict Communications
Cross Cultural Communications
Debriefing
Intuition and Articulation
Working with a translator

Conflict and the threat of violence are constant specters over certain jobs. With other professions, stepping into conflict is the job.

What is missing from these professions is reliable training on how to prevent, manage, de-escalate, resolve conflict and not get injured while doing it. Another challenge is to do it while working within the company's ethics and goals.

What are these high risk and conflict management specialist professions? Hospital security, nurses, community health, forensic nurses working with ex-inmates, paramedics, supervising youthful offenders, event security, private security, corporate security, bouncers, bodyguards, process servers, code enforcement, bartenders, bounty hunters and even missionary work; all can put you in conflict with potentially violent people.

These professions face special problems when it comes to conflict resolution and de-escalation. For example being unarmed, outnumbered, use of force restrictions, lacking the ability to arrest and not being physically trained.

Conflict Communication
Based on our Law Enforcement 'Thug Whisperer' program (designed to deal with criminals and violent offenders), this seminar teaches conflict prevention and de-escalation. Conflict Communication is predicated on the fact that before we can deescalate someone else, we must first deescalate ourselves.   This course introduces primate conflict behaviors, conflict scripts, recognizing when someone is in their monkey brain (and when you're slipping into it too), strategies that are guaranteed to provoke violence, de-escalation and establishing a win/win situation as an alternative to conflict.

Cross cultural communications
Many cross-cultural communications classes are just lists of cultural taboos to be memorized or attempts to browbeat the students into acknowledging the vast diversity of the world or even the local community.  At Conflict Communications, we teach a different approach, working from the common ground.  Respect is universal, and so are certain ways of showing it.  Sincerity is always respected.  By learning what to watch for, what and how to ask questions and how to gauge your reception, our Cross Cultural Communications program can help you not only deal with known cultural differences, but interact with cultures that you are unfamiliar with.  The concepts even apply to crisis communications with the mentally ill or emotionally disturbed.

Debriefing: Conducting Useful After-Action Debriefing
After an incident, conducting an effective after-action debriefing (AAD) is critical. What went wrong, what went right, how do you do better next time, etc., etc.. Unfortunately, managing an AAD is like logistics: it sounds easy until you try to run one yourself. There are two programs we offer through Conflict Communications. First is we show your administrative staff how to conduct beneficial AADs. The second option is after an incident we'll come in and conduct one. This not only shows your staff how to run an effective AAD, but we'll supply you with the findings.

Intuition and articulation
How did you know the person was going to do what he or she did? And know it before the person committed the act? Was it because of some psychic ability? Or was it because you unconsciously noticed certain behaviors, factors and 'tells' that indicated the person's intent? Unfortunately, no matter how obvious what the person was up to at the moment, on the witness stand the opposing attorney is make it sound like you overreacted. That is unless you can articulate the facts, actions and signals that lead you to a reasonable conclusion that you based your actions on. The ability to observe and articulate these unconscious and subtle signs is critical for your personal safety. It is also extremely important  for indemnification of yourself and your organization. Internally, this allows you to articulate to management that you were following policy.

Working with a translator
Whether for interrogation, interviews or daily contacts, this short class will offer tricks and tips on how to maximize your ability to work when you don’t know the language.  From what you need in a translator (skill with the involved languages is NOT the most important trait) to planning an interview, using the translator as a cultural filter, handling emotion and checking documents, this course covers things you need to get the job done.