Conflict Communications' goal is to teach you how to prevent conflict whenever
possible and to minimize its impact when unavoidable.
Most conflicts can be avoided by using the principles of this
system. This is not specialized
education only a select few can master. Our program is
designed so anyone can use it to prevent a conflict. And
we do this by teaching you to
de-escalate yourself first.
Originally designed for law enforcement and to be used when
confronting violent felons, the principles of this program also
works in business, social and familial situations By understanding how and why confrontation occurs,
we'll show you conflict management, de-escalation, situation resolution and,
if necessary, articulation of why action was both necessary and reasonable With this training,
during all the
stages of confrontation, you'll communicate and try to develop a win/win
resolution.
Why is a win/win strategy important?
Because the
perception of a win/lose situation is the cause of most
conflicts. Worse, when we fall into our 'monkey
brain,' the signals we unconsciously send to
the other person indicate we're playing a 'win/lose game.' Regardless of your
actual intent, if the other person perceives you're playing win/lose, the
situation will escalate.
If you aren't aware of conflict
scripts, you'll be subconsciously sending the
other person the message that he or she has to fight back
as self-defense.
As a species, we've been reacting this
way since caveman days. Cavemen play for win/lose. We'll teach you how to resolve conflict
without resorting to
caveman tactics.
|
Rory Miller and Marc MacYoung have developed
a program that will revolutionize human interaction, it has
far reaching applications in social behavior.
-- Doug Wittrock NREMT-P |
Conflict and violence are as taboo today as discussion of sex
in the 1950s. Open conflict is viewed as categorically bad and
any physical violence is considered 'evil.' This taboo
means the
extent of public education about these issues is 'don't do it.'
Current attitudes have left us more uncomfortable,
fearful and vulnerable. We are mentally and emotionally unprepared to deal with
conflict -- much less violence.
Instead of protecting us,
the current mindsets make us more likely to
be traumatized by any level of conflict. This trauma is
then used as proof of the harm conflict and violence create.
It's a self-perpetuating cycle. By not knowing how
to conduct ourselves in conflict, we usually revert to primitive emotional and behavioral patterns ('scripts') that escalate
the situation.
Conflict Communications doesn't approach the subjects of
conflict and violence as bad, evil or wrong. While they aren't pleasant,
as long as humans live together, there will be conflict.
We approach these subjects as natural, human behaviors.
Behaviors that are knowable, predictable and manageable. If
you
understand conflict scripts, you can reduce conflict and
resolve it when it does occur
There will always be conflict. The question is: Will we be
educated, mature and self-aware enough to manage it?
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